Corporate culture in enterprise IT — the dignity crowd
These days, when one thinks of corporate culture in the tech industry, what comes to mind are probably:
- Internet juggernauts — Google, Facebook and their younger siblings.
- The cheapskates at Amazon.
- Brogrammers.
- Etc.
Most of that is at the internet companies, although there are exceptions — any kind of companies can have ping-pong tables, beanbag chairs, and a bunch of dogs* running around the office.
*I mean literal pooches, not bad products. WibiData used to even post headshots of the dogs on their employee page.
But there was a time, before the internet era, when similar things could be said of enterprise IT companies. The biggest fuss about culture was perhaps made among the more buttoned-down crowd, including IBM (most famously), MSA (the example that made me think of this subject), and EDS (who commissioned a Ken Follett book about themselves). They are all I have space for in this post. But there were also the beginnings of recognizable Silicon Valley start-up culture, and I hope to discuss that in the future.
The dignity crowd
I still chuckle when I see an IBMer in a company-issued polo shirt, because there was a time when IBM had a strict dress code of conservative suits and ties. Along with that went never drinking alcohol in a customer setting, in an era when boozy business meals were the norm. The point of all these rules, I think, was twofold. First, IBM wanted to be seen as a trusted, dignified adviser to customer organizations. Second, IBM generally wanted some kind of rules so that the behemoth corporation would be a team.
And IBM was more than a collection of people; it was an organization. Employees with 20+ year service might average one city-to-city move per year. (Hence the joke that IBM stood for I’ve Been Moved.) But whoever was involved with your account — if your systems stopped working, IBM would do whatever it took to get you back running fast. And a large fraction of IBM’s sales effort was spreading FUD (Fear, Uncertainty and Doubt) as to whether rival vendors would care for customers equally well.
EDS (Electronic Data Systems, founded by Ross Perot) fancied itself as a cross between IBM and the US military. Even computer operators had to be clean-shaven and wear jacket and tie. A large fraction of hires were military veterans,* and an extreme “Do it now! No excuses for failure will be accepted!” ethos flowed through the company. Read more
| Categories: EDS, IBM, MSA | 4 Comments |
John Imlay, the jolliest huckster
John Imlay passed away last week. Let me start by saying:
- John was a jolly huckster. Of the entrepreneurs I’ve known with manic amounts of sales energy, he’s the one I can least imagine saying or doing an unkind thing. Indeed, the breathless bit about John’s “kindheartedness” toward the end of this 2010 article doesn’t ring too false.*
- John wasn’t technically the founder of MSA, but he might as well have been. (Analogy: Steve Case at AOL.) When he got there, it was Management Science Atlanta, a failing hodgepodge of tiny businesses. He turned into Management Science America, a leading software company of its day, and the one that “should” have become what SAP is today.
- My 2006 post on MSA Memories has 90 comments, the vast majority of which are from former MSA employees who loved working there.
*Not as persuasive is the story about the missed chance to buy Microsoft in 1981. I knew a LOT of folks at MSA in the 1980s, and nobody ever mentioned that. Also, the story has an obviously wrong Microsoft fat (what city it was in).
John Imlay was a showman, best known for giving speeches with live animals or other dramatic visual aids, as per this short 1994 New York Times interview. But he was also a tireless, lead-from-the-front seller. An MSA salesman who booked John into an exhausting schedule of sales calls could expect a return visit from his CEO soon, because he was using Imlay’s time optimally. Indeed, I didn’t really know John all that well, probably for a couple of reasons:
- He was rarely around when I visited; he was much more likely to be out on the road selling.
- This was back in my stock analyst days, and I generally spent more time with detail-oriented folks, numbers- and product-oriented ones alike.
| Categories: Cullinet, MSA | 2 Comments |